Fromenteau's Resume

work experience ✦

💻Technical Support

Kelio | France

May 2022 - present

Provide end-to-end technical support for Kelio’s HRIS, Time and Attendance, and Access Control solutions, assisting clients in French, Spanish, and English.
Troubleshoot network integration issues to ensure seamless connectivity between Kelio solutions and client infrastructures.
Diagnose and resolve hardware issues with proprietary devices such as clocking terminals and access readers.
Assist with the setup, customization, and troubleshooting of Kelio software to address anomalies and ensure smooth operations.
Deliver superior customer service and technical solutions, contributing to operational efficiency across client systems.

💻 User Support Assistant

Sitel | Spain (remote)

January 2021 - November 2021

Provide IT support for Sitel clients across various systems, ensuring issues are resolved efficiently in French, English, and Spanish.
Assist with both technical and administrative tasks, ensuring high customer satisfaction.

💻 IT System support

Accenture | Spain

September 2016 - December 2018

Provide IT support for Amadeus clients, handling troubleshooting and support in French, English, and Spanish.
Manage administrative tasks such as drafting and translating technical procedures.
♥ Parental leave in between to take care of my youngest one.

💻 NetApp Systems Support Engineer

Accenture | Spain

September 2016 - December 2018

Provide IT support for Amadeus clients, handling troubleshooting and support in French, English, and Spanish.
Manage administrative tasks such as drafting and translating technical procedures.
♥ Parental leave in between to take care of my youngest one.

projects ✦

⚡ cloud resume

Ongoing

Designed and deployed a personal resume website leveraging Azure cloud services, showcasing full-stack cloud architecture expertise.
Utilized Terraform to deploy the entire project infrastructure, demonstrating Infrastructure as Code (IaC) skills and ensuring scalable, repeatable deployments.
Hosted the static website in an S3 bucket, enhanced content delivery with CloudFront, and managed the custom domain using Route 53.
Implemented serverless functionality using AWS Lambda and API Gateway for capturing and updating visitor counts, supported by DynamoDB as the backend database.
Set up CloudWatch alarms to monitor API latency, Lambda errors, and monthly cost alerts, ensuring proactive performance management and cost control.
Integrated the project with PagerDuty, Slack, and Jira for automated incident response and project management and for improving incident handling.
Established a CI/CD pipeline using GitHub Actions for automated deployment of frontend and backend code changes.
Gained hands-on experience with security best practices, including configuring IAM roles, S3 bucket policies, and securing API Gateway endpoints.

Fromenteau Matthieu